As our
project goes deep, I gain more knowledge on workforce management.
Workforce
management solutions can be deployed enterprise-wide. While special software is
commonly used in numerous areas such as enterprise resource planning and customer
relationship management, the management of the workforce is often still handled
by using spreadsheet programs or time recording. This often results in a waste
of time and resources. By using a software solution for demand-oriented
workforce management, planners can optimize staffing by creating schedules that
meet actual requirement.
A key
aspect of workforce management is scheduling. Current and future staffing
requirements, short-term peak loads, availabilities, holidays, budget allowances,
and skills have to be integrated into the planning process to guarantee optimal
staff deployment. Employee scheduling software guarantees the best possible
synthesis of optimized staff schedules and employee requests. Also, using
workforce management systems, working times are booked exactly to the required
time accounts and made available for payroll accounting by means of automated
processes.
Through our
researches on current market of workforce management software, I incline to
recommend our clients to buy the scheduling module of KRONOS, Not only because
the system they are using now is KRONOS, but also KRONOS is experienced in scheduling
technology. I read the case of home furnishing retailer IKEA deploying KRONOS
system across all IKEA stores in the UK. The
application can automatically analyses historical trading data, projected sales
figures, labor standards and employee availability to create the optimum
staffing schedule for each department. Staff availability and shift preferences
can be input directly into KRONOS, and then the system will not only give the
right number of staff over the week, but also ensure that staffs are always in
the right place at the right time to match the unique trading patterns of each
store. KRONOS also allows remote access to store operations information.
Under- or overstaffing can be spotted immediately where the optimized schedule
has not been followed to the letter, and the manager can take remedial action
immediately.
We analyzed the requirements of our
clients, including:
1.
The system should allow rostering staff to update the information of
nurses, including name, type and working hour.
2.
The system should be accessible over the web by all the nurses and
rostering staff at disability & accommodation services apartment.
3.
The system must allow nurses to fill in their roster request for next
period.
4.
The system should allow all units to fill in their staffing configuration
for next period.
5.
The system should automatically generate the roster schedule based on
required staffing configuration for every unit and collected roster request
from nurses.
6.
The system should be responsible for recording the starting time and
leaving time of each nurse.
7.
The system should provide managers the authority to sign off nurses
attendance.
8.
The system should automatically send the vacancies to BCU and update the
schedule after the BCU have filled the vacancy.
9.
The system should send the recorded shift of every nurse to CHRIS to get
their salary calculated and everyone paid
10.
The system should be easy to use, intuitive, and employ a graphical user
interface
We can find little gap between what the
KRONOS has done for IKEA and what our clients need. Comparing with buying a
completely new system or customizing a system that is not familiar to clients,
a new module of KRONOS can talk to current system well and save the training
trouble.
Reference:
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